Financial Policy

Money Matters

Terms, Fees & Service Policies

At The Elite Services Agency (TESA), we sincerely thank you for choosing us to help you achieve your business, personal, and entertainment goals. We consider it both an honor and a privilege to serve you, and we are committed to providing exceptional service as we build a successful and lasting professional relationship together.

Before scheduling your appointment, we ask that you take a few moments to review our fees, policies, and professional expectations.

Deposits & Payments

A non-refundable 50% deposit is required at the time of booking any of our premier services. This deposit secures your agreed-upon appointment date and time.

The remaining 50% balance is due no later than seven (7) days prior to your scheduled appointment.

If final payment is not received by the deadline, your appointment will be canceled, and your deposit will be forfeited.

For your convenience, we offer several payment options: Cash, Debit/Credit Cards, Cash App, PayPal, Zelle, and Pay Later options. We also accept checks at our discretion. Google Pay and Apple Pay are coming soon!

Cancellation Policy

If you need to cancel or reschedule your appointment, please notify us as soon as possible. Early notice allows us to offer your reserved appointment time to another client and helps us serve everyone more effectively.

Please note:

  • Cancellations made 24 hours or less before the scheduled appointment time will result in the forfeiture of the 50% non-refundable deposit.

  • An additional $50 last-minute cancellation fee will also be assessed for cancellations made within 24 hours of the appointment.

Late Arrival Policy

We understand that unexpected delays can occur. As a courtesy, we offer a 15-minute grace period for late arrivals.

Clients arriving more than 15 minutes after their scheduled appointment time will be subject to a $25 late fee, in addition to the cost of the service. This policy helps ensure that we remain respectful of the time and commitments of all clients and staff members.

In return, the TESA Team is committed to beginning your session promptly at the scheduled time whenever possible.

Questions?

If you have any questions regarding our fees, policies, or services, please contact our office by phone or text at (770) 866-1169, use the "Contact Us" button located at the top right of our website pages, or send us an email using the address listed below. A member of our team will be happy to assist you.

Thank you again for choosing The Elite Services Agency. We look forward to working with you and helping you achieve your goals.

TESA Team
"Dedicated to Excellence. Committed to Your Success."